OFFWIRE prides itself on standing behind our products. If you ever receive a defective, DOA, or misshipped item, we have policies in place to correct this for you. Please read the information below regarding our defective, DOA and QC policies. Please contact your Account Representative if you have any questions about these policies.

Defective Policy   |   Stock Balancing Policy   |   Warranty   |   Quality Control

You will receive a 2% deduction on each invoice to cover defectives.

1. OFFWIRE is proud to provide high quality products that result in a defective rate of under 1.5%.

2. On every invoice an automatic 2% will be deducted to cover any defectives that might occur. This deduction will not only save you money but the time of returning products.

3. If you experience DOA (Dead On Arrival) or a mass defective product, please contact your account specialist for replacement.

If the Product is Saleable (Stock Balancing).
Only Available to clients who have signed up for OFFWIRE Rings of Excellence Program. Limit of six times per year for OFFWIRE brand products only. Ask Account Specialist for details. All Items must be returned within 6 months of purchase. Premium items are a $1/$1 exchange while economy items will be a $2/$1 exchange.

If you need to return a saleable product to OFFWIRE, please fax the Express Exchange form to your account specialist. All saleable items must be returned in good saleable condition.

Custom or OFFWIRE packaged items need to be unused. Pre-Packaged OEM (Nokia, Motorola, etc.) and nationally distributed items are not stock balancable. Used or non-saleable items will be refused and returned to the customer with their next order.

Your Account Specialist will provide you with an Express Exchange number and an estimated dollar amount for the exchange. Place the Express Exchange number on the outside of the box you are returning to OFFWIRE. Please send the box to:

ATTN: Express Exchange - SB
OFFWIRE
13575 Lynam Drive
Omaha, NE 68138

All Stock Balancing returns must be accompanied by a corresponding stock balancing order of equal or greater value within 5 business days or a 20% restocking fee will apply.

All OFFWIRE products include a limited warranty against defects in materials and workmanship. Please check with your retailer for the warranty period on this item. Within the warranty period, OFFWIRE makes no warranty either expressed or implied in regard to this product. In no event shall OFFWIRE be liable for direct, indirect, incidental or consequential damages from the use of OFFWIRE products.

OFFWIRE has nearly every phone model in its testing facility to ensure accessories meet the highest standards before distribution.

At OFFWIRE, we take every precaution to ensure distribution of quality products. By working closely with our manufacturers, we try to ensure that only the highest quality merchandise is delivered to your store. In addition to our OEM quality specifications, we conduct a minimum of two quality control checks before the product leaves the overseas factory and an additional quality check when we receive the products. All of our products meet the following specifications:

Batteries:
Tested on Cadex testing equipment to ensure correct mAh
Placed on phone to ensure proper fit and color
Contain fresh Japanese cells
Contain transistor to prevent overheating or overcharging

Cases:
Placed on phone for proper fit
Examined for proper stitch count per inch
Swivel leather clip or plastic removable clip

Cords:
Tested on several phones for proper charging
IC Chip
Tested for proper soldering, joints, coil length, coil width, and coil retention

Holsters:
Fit - phone fits securely
Function - access to all components (buttons and ports)
Flexibility - clip performance

Silicone Cases:
Fit - phone fits securely
Color consistency
Function - access to all components (buttons and ports)
Proper thickness of material

Snap-On Cases:
Fit - phone fits securely, holder clips are strong
Color and pattern consistency
Function - access to all components (buttons and ports)
Proper thickness of material

Travel Chargers:
Charge - charges with phone on and off
proper cord length
Function - access to all components (buttons and ports)
Proper thickness of material