| Shipping Information All Orders are shipped via UPS Ground unless otherwise specified by customer. Same day shipping is available on most orders placed by 2:00PM CST. See our Rings of Excellence Program for Discounted Shipping Options OFFWIRE has always prided itself with being the industry leader in shipping and handling rates. With our low small-order fee and free shipping levels for both wholesale and ecommerce orders we focus heavily on maintaining bottom-line cost savings for our clients. However, due to several increases in shipping rates over the past two years and a 19% combined inbound and outbound, fuel surcharge from our shipping carrier, OFFWIRE reluctantly has to pass on some of these costs to our clients. • A $2 surcharge will be applicable for each wholesale order. Shipping Discrepancies Customers should inform OFFWIRE with any shipping discrepancies within 24 hours from date of receipt. OFFWIRE will not be responsible for shipping discrepancies reported beyond the specified period. Refused Shipments All orders refused by the customer and returned to OFFWIRE without just cause and prior approval of OFFWIRE will result in the customer being billed for all shipping charges, plus a 30% restock fee. All orders refused by the customer and returned to OFFWIRE without just cause and prior approval of OFFWIRE will result in the customer being billed for all shipping charges, plus a 30% restock fee. Before a backorder is shipped, you will be notified. Backordered OFFWIRE brand products of $100.00 or more will be shipped UPS ground free of charge. Shipping Map
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Toll Free: 1-888-633-9473 |
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