| OFFWIRE Quality Control Policy At OFFWIRE, we take every precaution to ensure distribution of quality products. By working closely with our manufacturers, we try to ensure that only the highest quality merchandise is delivered to your store. In addition to our OEM quality specifications, we conduct a minimum of two quality control checks before the product leaves the overseas factory and an additional quality check when we receive the products. All of our products meet the following specifications: Batteries: Cases: Cords: Headsets: OFFWIRE Defective Policy You will receive a 2% deduction on each invoice to cover defectives. 1. OFFWIRE is proud to provide high quality products that result in a defective rate of under 1.5%. 2. On every invoice an automatic 2% will be deducted to cover any defectives that might occur. This deduction will not only save you money but the time of returning products. OFFWIRE Express Exchange – Rings of Excellence Members Only You have two Express Exchange options. 3. You can place an order of equal or greater value with your Account Specialist and have the Account Specialist ship the order the same day you place the call. When the Express Exchange box arrives at OFFWIRE, we will automatically credit your account for the order you placed. 4. Or, you can place an order of equal or greater value in the box when you send back your Express Exchange. OFFWIRE will fill this order within 72 hours of receipt of your returned items. Please note, you must include your Express Exchange order on the outside of the box. If you are a COD client, OFFWIRE prefers you use this method when placing Express Exchange orders. Defective items only include manufacturer defects and do not include normal wear and tear, damage due to customer misuse and/or abuse, damage due to modification, water or accident. If you need to return a defective product to OFFWIRE, please fax the Express Exchange form to your Account Specialist. Your Account Specialist will provide you with an Express Exchange number and an estimated dollar amount for the exchange. Place the Express Exchange number on the outside of the box you are returning to OFFWIRE. Returns below $100 will be charged a $10 processing fee. Please send the box to: ATTN: Express Exchange - DE Please note, if you have a defective OEM product (Nokia, Motorola, Kyocera, LG, Samsung, etc), please forward it directly to the manufacturer’s repair facility. Please see www.offwire.com/OEM for contact information for most OEM return facilities. If the Product is Saleable (Stock Balancing) – Only Available to clients who have signed up for OFFWIRE Rings of Excellence Program. Limit of six times per year for OFFWIRE brand products only. Ask Account Specialist for details. All Items must be returned within 6 months of purchase. Premium items are a $1/$1 exchange while economy items will be a $2/$1 exchange. If you need to return a saleable product to OFFWIRE, please fax the Express Exchange form to your account specialist. All saleable items must be returned in good saleable condition. Custom or OFFWIRE packaged items need to be unused. Pre-Packaged OEM (Nokia, Motorola, etc.) and nationally distributed items (Plantronics, Body Glove, Jabra, Scala, Bracketron, SanDisk, data suites) and other pre-packaged items must be in re-saleable condition without barcodes. Barcoded, pre-packaged items or items in which the packaging is not deemed re-saleable will be refused and returned to the customer. Your Account Specialist will provide you with an Express Exchange number and an estimated dollar amount for the exchange. Place the Express Exchange number on the outside of the box you are returning to OFFWIRE. Please send the box to: ATTN: Express Exchange - SB |
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